FAQs (Frequently Asked Questions)

1. How do I place an order?

Choose your preferred portrait style, upload your photo, provide the required customization details, and complete the secure online payment. We'll begin creating your portrait once payment is confirmed.

2. What type of photo should I upload?

For the best results, upload a clear, high-resolution image with good lighting and visible facial details.

3. How long does it take to receive my order?

Production usually takes 2–5 business days, followed by shipping:

• Metro Cities: 3–7 business days 

• Other Locations: 5–10 business days 

4. Which courier service do you use?

We ship all orders through Shiprocket using trusted courier partners across India.

5. Do you offer Cash on Delivery (COD)?

No. We accept 100% prepaid orders only. Cash on Delivery is not available.

6. Can I return my customized portrait?

No. Since each portrait is made exclusively for you, returns and exchanges are not accepted unless the product arrives damaged, defective, or incorrect.

7. What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery and send your order number along with clear photos of the product and packaging. We'll review the issue and arrange a replacement or refund if applicable.

8. Can I cancel my order?

Yes, but only before production begins. Once work on your customized portrait has started, cancellations are not possible.

9. What payment methods do you accept?

We accept secure online payments through available payment options at checkout, including UPI, credit cards, debit cards, net banking, and other supported payment methods.

10. Do you ship across India?

Yes. We deliver across India through Shiprocket's nationwide courier network.

11. Can I order multiple portraits?

Yes. You can place multiple customized portrait orders in a single purchase.

12. Are my uploaded photos kept private?

Yes. Your uploaded photographs are used only for creating your customized portrait and are never sold or shared without your permission.

13. What if I entered the wrong shipping address?

Please contact us immediately. If your order has not yet been shipped, we'll update the address. Once dispatched, address changes may not be possible.

14. Will my portrait look exactly like the photo?

Our artists strive to create portraits that closely match your submitted photograph. However, slight artistic variations and minor color differences may occur due to the handcrafted nature of the artwork and screen/display settings.