Return & Refund Policy

Since every portrait is custom-made and personalized specifically for each customer, we do not accept returns, exchanges, or cancellations once production has begun.

By placing an order, you acknowledge that the product is being created exclusively for you.

Non-Returnable Products

The following items are not eligible for return or exchange:

• Customized portraits 

• Personalized artwork 

• Portraits created from customer-uploaded photographs 

• Gift orders 

• Any made-to-order products 

Damaged, Defective, or Incorrect Orders

If you receive:

• A damaged product 

• A defective product 

• An incorrect item 

Please contact us within 48 hours of receiving your order.

To process your request, please provide:

• Order Number 

• Clear photographs of the product 

• Photographs of the outer packaging 

• A brief description of the issue 

After verification, we will offer:

• A replacement, or 

• A refund (only if a replacement is not possible). 

Refund Eligibility

Refunds will only be issued if:

• We are unable to fulfill your order. 

• Your order is lost during transit and cannot be delivered. 

• You receive the wrong product and a replacement cannot be arranged. 

Approved refunds will be processed to the original payment method within 5–10 business days.

Refunds Will Not Be Issued If

• You uploaded the wrong photograph. 

• Incorrect personalization details were provided. 

• You changed your mind after placing the order. 

• The portrait matches the approved design. 

• Delivery failed because an incorrect address or contact number was provided. 

• You dislike the artwork despite it matching the submitted photo and customization request. 

Order Cancellation

Orders may only be cancelled before artwork production begins.

Once production has started, cancellations are not possible because each product is created specifically for the customer.